g66my Privacy Policy

1. Introduction

This Privacy Policy is issued by g66my ("we", "platform" or "g66my") and applies to all users who register for or use the services provided through the g66my website. We understand that privacy is a fundamental right of every individual, and we are committed to protecting it to the fullest extent.

This policy describes the types of personal data we collect, the purposes for collecting it, how we store and process that data, and the rights you hold over your own information. Please read this document carefully before creating an account or using any part of the g66my platform.

If you disagree with any part of this Privacy Policy, we recommend contacting our support team first for further discussion before continuing to use the platform.

2. Personal Data We Collect

In operating the platform, g66my may collect the following categories of personal data:

• Registration Information: Full name, date of birth, identification card number (MyKad), email address, mobile phone number and the password chosen when registering an account.
• Financial Information: Details related to deposit and withdrawal transactions, including e-wallet account names, transaction reference numbers and other financial records required for payment processing.
• Identity Verification Data: Copies of identification documents uploaded during the KYC (Know Your Customer) verification process, as required by our international licensing body.
• Technical Data: IP address, web browser type, device operating system, cookie data, and access log information collected automatically when you use the platform.
• Behavioural Data: Game activity records, betting history, game preferences, and platform usage patterns used for operational purposes and service improvement.
• Communications: The content of messages you send to the g66my support team via live chat or email, including complaints, enquiries and feedback.

3. Purposes of Data Processing

The personal data we collect is used solely for legitimate purposes directly related to the operation of g66my, including:

• Creating and managing user accounts and verifying the identity of new members.
• Processing financial transactions including deposits via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency (USDT, BTC, ETH), as well as requested withdrawals.
• Complying with legal obligations and anti-money laundering (AML) regulations as well as the Know Your Customer (KYC) policy set by our international licensing body.
• Providing customer support via live chat and email in Malay and English.
• Detecting, preventing and investigating fraud, account misuse or suspicious activity that could affect the security of the platform or other members.
• Contacting you regarding account updates, transaction confirmations, or important changes to g66my's terms of service.
• Improving platform features and user experience based on collected usage data.

4. Sharing Data with Third Parties

g66my does not sell or disclose your personal data to third parties for marketing purposes. However, in certain circumstances, we may share data with the following parties:

• Payment Processors: Payment service providers that help us process your financial transactions, subject to strict confidentiality agreements.
• Technical Service Providers: Companies that provide technical infrastructure, cloud services or analytics tools used for platform operations.
• Regulatory Bodies: Licensing authorities and law enforcement agencies, where disclosure is required under applicable regulations or court orders.
• Game Providers: Game software providers that require certain minimum data to run game functions technically.

Every third party that deals with g66my is bound by confidentiality and data protection obligations equivalent to our own standards.

5. Data Storage and Retention Period

Your personal data is stored on servers protected with high-grade encryption. These servers are continuously managed and monitored to detect any unauthorised access attempts.

g66my will retain your personal data for as long as your account is active, or for as long as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, it will be securely deleted or anonymised in accordance with established procedures.

6. Use of Cookies

g66my uses cookies and similar tracking technologies to improve your experience on the platform. Cookies allow us to remember your login preferences, personalise the content displayed, and analyse general usage patterns.

There are several types of cookies we use:

• Essential Cookies: Required for basic platform functions such as login session verification and transaction security. These cookies cannot be disabled.
• Functional Cookies: Store your preferences such as interface language and display settings for a consistent experience.
• Analytics Cookies: Help us understand how users interact with the platform so we can improve existing features and design.

You can control or disable cookies through your web browser settings. However, some platform features may not function correctly if cookies are fully disabled.

7. Your Rights as a g66my Member

As a g66my user, you have certain rights regarding your personal data. g66my will facilitate the exercise of these rights as appropriate:

To exercise any of the rights above, please contact the g66my support team via 24/7 live chat or by emailing [email protected]. We will process your request within a reasonable timeframe.

8. Data Security

g66my implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration or destruction. These measures include:

• Encryption of data in transit using industry-standard SSL/TLS protocols.
• Role-based access controls to ensure only authorised personnel can access sensitive data.
• Continuous system monitoring to detect and respond to security threats.
• Regular security training for all staff who handle user data.
• Security testing and audits conducted periodically by independent third parties.

While we take all reasonable precautions, no system can guarantee absolute security. You are also responsible for keeping your g66my account password confidential and not sharing your login details with anyone.

9. Changes to the Privacy Policy

g66my reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or industry best practices. Any significant changes will be communicated to you via email or a prominent notice on the platform.

The effective date shown at the top of this document will be updated whenever an amendment is made. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

10. Contact Us About Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or how g66my handles your personal data, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week through the g66my platform — in Malay and English.
• Email: [email protected]

Our privacy team will respond to your enquiry as soon as possible. For cases that require further investigation, we appreciate your patience while the review process is carried out.